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Report System Problems

Please provide us feedback regarding system problems you encountered, such as slow response time, system kicked you out, etc. We are very interested in your feedback so we can quickly address the problem.

  1. What system were you using?

  2. What is your Account Number?

  3. Please describe the specific problem you encountered and any system messages you may have received:

    • (Maximum length 1,000 characters)
  4. When did the problem occur (date and time)?

  5. May we contact you if we have follow-up questions?

Thank you for taking the time to help us improve our service. We will be reviewing these reports daily and taking appropriate action.

If you need more immediate assistance to File or Pay your taxes, please contact either TAX Customer Service via Live Chat or VEC Customer Services @ (804) 786-1082.

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